If you faced a technical problem, report about it to our support by some of the next ways:
• In a game, via the Report about a Problem button
• Through a form on our website: https://support.my.games/gh
Write in your appeal to technical support:
1) Nickname and ID of your character
1a) Level of the character
2) Device model.
3) Platform (IOS/Android)
4) A social net to which the account is connected (if it is connected)
5) The error number which is in the game (if there is one)
6) Description of a problem
7) Time of the problem. If you do not know exactly, specify an approximate one.